Return and Damage Claim Policy

Return & Damage Claim Policy

At our company, we take great care to ensure every order is carefully inspected and packaged before shipment. As such, all sales are final, and we do not accept returns, exchanges, or cancellations.

Damaged Orders

If your order arrives damaged during transit, please notify us within 48 hours of confirmed delivery by providing:

• Your order number
• Clear photographs of the damaged item(s)
• Photographs of the original shipping box and packaging materials
• Any additional information requested to assist with our review

All damage claims are evaluated individually. While we are committed to reviewing every legitimate claim, submission of a claim does not guarantee a refund, replacement, repair, or store credit. All resolutions are issued at our sole discretion.

Fraud Prevention

To protect the integrity of our business and our customers, we maintain a strict zero-tolerance policy regarding fraudulent claims.

Any attempt to submit altered, manipulated, AI-generated, or otherwise falsified images, documents, or information in support of a damage claim will be treated as suspected fraud.

If fraudulent activity is identified, we reserve the right to:

• Deny the claim without further review.
• Cancel any pending or future orders.
• Permanently prohibit the individual from making future purchases.
• Refuse future service.
• Pursue any civil or criminal remedies available under applicable law where warranted.

We may also cooperate with payment processors, shipping carriers, insurance providers, and law enforcement agencies during investigations involving suspected fraud.

By placing an order, you acknowledge that you have read, understood, and agreed to this Return & Damage Claim Policy.